We’re Downeys - a longstanding local business in Newtownards.
Over the years we’ve had many happy customers from across Co. Down, Northern Ireland, the Republic of Ireland and the rest of Great Britain.
CUSTOMER FEEDBACK IS CRUCIAL
We want to continue offering the same level of service for many more years to come - the only way we can do this is by listening to our customers. We want our customers to tell us what we our exceeding at, but equally as important, we want to know if there is anything we could improve on.
Whether purchasing a new or used vehicle from us or availing of any of our aftersales services, our staff promise to keep in regular contact with our customers. Our aim is always to keep our customers informed, ensuring we offer the best service possible.
Feedback from customers on how we are performing is normally received first-hand, however, our customers may also be asked to complete a short, confidential survey, on how we’ve done.
WORD OF MOUTH
We also want potential customers to be well informed, helping make their decision-making process easier - whether that’s purchasing a new or used vehicle or any of our other services.
So, for transparency and trust we encourage our customers to leave reviews on our public-facing digital channels, so our new customers see what our current customers think of us.
A few reviews from the last 2 months. We update this page regularly, so you know how weve been doing lately:
LEAVING A REVIEW?
A huge thank you in advance for taking the time to review us! You can leave a review on both our Google and Facebook pages - it would benefit us gratefully if you could put your review on both.
Don’t worry if you don’t have an account on any of these channels, it only takes a few minutes to set one up. You will just need to know your email address to start.
A few tips on what to include:
✔️ What you used us for - purchase of a new car, used car, servicing, Motability?
✔️ What type of car you purchased and if it was new or used.
✔️ Include photos if you purchased a car. We love seeing them on your journeys!
✔️ Which team member you dealt with.
✔️ Did we provide enough information on the vehicle, options, finance, servicing?
✔️ Were staff friendly, was the showroom and vehicle well presented?
How to leave a Facebook Review:
- If you are using a computer to leave a review, simply click here, scroll down to where it says "Would you recommend Downeys?" and click yes. Facebook will guide you from there
- If you are using the Facebook app, simply search for Downeys Newtownards and follow the steps above.
How to leave a Google Review:
- If you are using a computer to leave a review, simply click here and follow their easy process.
- If you are using the Google or Google Maps app, search for Downeys Newtownards, then scroll to where it says Leave a Review. Again, Google will guide you from there.
From all the team here at Downeys Cars, Newtownards.