Downeys Cars, Newtownards

We are Downeys - a longstanding local business in Newtownards.

Over the years we’ve had many happy customers from across Co. Down, Northern Ireland, the Republic of Ireland and the rest of Great Britain.

CUSTOMER FEEDBACK IS CRUCIAL

We want to continue offering the same level of service for many more years to come - the only way we can do this is by listening to our customers

Feedback from customers on how we are performing is normally received first-hand, however, our customers may also be asked to complete a short, confidential survey, on how we’ve done.

WORD OF MOUTH WORKS, BUT ONLINE IS BETTER

We also want potential customers to be well informed, helping make their decision-making process easier - whether that’s purchasing a new or used vehicle from us or availing of our after-sales services.

So, for transparency and trust we encourage our customers to leave reviews on our public-facing digital channels, so that new customers see what our current customers think of us.

A few tips on what to include:

✔️ What you used us for - purchase of a new car, used car, servicing, Motability?
✔️ What type of car you purchased and if it was new or used.
✔️ Include photos if you purchased a car. We love seeing them on your journeys!
✔️ Which team member you dealt with.
✔️ Did we provide enough information on the vehicle, options, finance, servicing?
✔️ Were staff friendly, was the showroom and vehicle well presented?

From all the team here at Downeys Cars, Newtownards